The Vital app provides a robust platform for managing and showcasing product reviews, allowing you to leverage customer feedback to enhance your store's credibility and boost sales. Here’s how you can explore and manage product reviews effectively:

1. Log in to The Vital Dashboard

• Begin by logging into your Shopify store and navigating to The Vital app from the Apps section.
  
  

2. Navigate to the Reviews Section

• In the sidebar menu, click on the Reviews heading. This section will provide you with various options related to managing product reviews.
  
  

3. Access the Review Dashboard

• Within the Reviews section, click on Review Dashboard. Here, you can see an overview of all the reviews collected for your products, including ratings and feedback from customers.

4. Filter and Sort Reviews

Use the filtering and sorting options available on the dashboard to manage your reviews effectively:

• Status: Filter reviews by their status. You can view either Published or Hidden reviews to manage what is visible to customers.

• Source: Filter reviews based on their source. The options include:

  • Web
  • App
  • Email
  • Import

• Rating: Filter reviews based on the star ratings given by customers, allowing you to focus on high-rated or low-rated feedback.

• Sort By: Sort reviews in two ways:

  • Review Date (Asc): View reviews in ascending order based on their submission date.
  • Review Date (Desc): View reviews in descending order based on their submission date.
    
    

5. View Individual Product Reviews

• Click on any product listed in the Review Dashboard to view detailed feedback. This will display:
  • Customer Name: See who submitted the review.
  • Rating: Review star rating.
  • Review Content: The actual feedback provided by the customer.
  • Review Images: Any images submitted along with the review.

6. Respond to Reviews

• Engage with your customers by responding to their reviews directly from the dashboard. Responding to both positive and negative reviews shows that you value customer feedback and are committed to improving their experience.

7. Import and Export Reviews

• If you have reviews from other platforms or sources, you can import them using the Import Reviews feature. Similarly, you can export reviews to share with your team or for further analysis.

8. Analyze Review Trends

• Utilize the insights gathered from customer reviews to identify trends in product performance, customer preferences, and areas for improvement. This information can help inform your marketing strategies and product offerings.

9. Display Reviews on Your Store

• Ensure that positive reviews are prominently displayed on your product pages. This can increase customer trust and enhance the likelihood of conversions. You can customize how reviews appear using the settings in The Vital app.

Conclusion

Exploring product reviews through The Vital app not only allows you to gather valuable insights about your products but also fosters a connection with your customers. By actively managing and showcasing reviews, you can build trust, improve your product offerings, and ultimately drive sales.