The Vital app includes a feature that allows you to send reminder emails for review requests. This feature is designed to engage customers who have not yet submitted a review after receiving their initial request. Sending reminders can help increase the number of reviews and enhance customer engagement. Follow these steps to set up and send review request reminders:

1. Log in to The Vital Dashboard

• Start by logging into your Shopify store and navigating to The Vital app from the Apps section.
  
  

2. Navigate to the Collect Reviews Section

• In the sidebar menu, locate the Reviews section and click on Collect Reviews. This section manages all your review request activities, including reminders.
  
  

3. Access the Reminder Settings

• Within the Collect Reviews section, look for the Review Request Reminders option. This is where you can manage and schedule reminder emails for customers who haven't yet submitted their reviews.
  
  

4. Configure Reminder Settings

• In the reminder settings, you can configure the following:
  • Timing: Set when the reminder should be sent. This could be a certain number of days after the initial review request email.
  • Template: Choose the email template you wish to use for the reminder. You can select from existing templates or create a custom one that resonates with your brand.
  • Frequency: Decide if you want to send a single reminder or multiple reminders if the review is still pending.

5. Enable the Reminder Feature

• Once you have configured the reminder settings, make sure to enable the feature. This ensures that reminders are sent automatically according to your specified criteria.

6. Monitor Reminder Status

• After enabling the reminders, you can monitor the status of sent reminders through the Requests Dashboard. Here, you will see which reminders have been sent, and their current status.

7. Engage with Customers

• Consider personalizing reminder emails by adding the customer’s name or mentioning the product they purchased. This can help create a more personal connection and encourage them to leave a review.

Tips for Effective Reminder Emails

• Timing: Make sure the reminder is sent at a reasonable interval after the initial request. Waiting too long may result in customers forgetting their purchase.
• Incentives: Consider offering a small incentive, like a discount on their next purchase, to encourage customers to leave a review.
• Clear Call to Action: Ensure that the email has a clear call to action, directing customers to the review submission page.

By utilizing the review request reminder feature, you can effectively engage customers and encourage them to share their feedback, ultimately enhancing your store's credibility and boosting conversions.