When importing Amazon reviews into "The Vital" app, users can easily fetch up to 100 reviews through the product’s ASIN (Amazon Standard Identification Number). However, if the import process encounters issues, follow these steps to troubleshoot common problems.

Common Issues and How to Fix Them

1. Issue: Unable to Fetch Reviews
   Cause: Incorrect Amazon product URL or ASIN not recognized by the API.
   Solution:

   • Go to the Amazon product page you want to import reviews from.
   • Copy the URL from the browser address bar.
   • Ensure the URL points directly to the product page.
     • Example: https://www.amazon.com/dp/B08XYZ
   • Paste the product URL into The Vital’s Amazon review import tool.
   • If issues persist, double-check that the product page is valid and contains reviews.

2. Issue: ASIN Not Found or Invalid
   Cause: The system uses the ASIN from the product URL to fetch reviews. An invalid URL or missing ASIN can prevent the API from retrieving reviews.
   Solution:

   • Verify the ASIN by checking the product URL. It usually appears after /dp/ in the link.
     • Example: In https://www.amazon.com/dp/B08XYZ, the ASIN is B08XYZ.
   • If the URL structure is different, look for the ASIN on the product page under Product Information.
   • Use the correct product URL or ASIN in The Vital’s import tool to try again.

3. Issue: Reviews Not Displaying After Import
   Cause: Reviews may not be visible due to incorrect status or sync issues.
   Solution:

   • Navigate to Manage Reviews in the Vital Dashboard.
   • Check if the imported reviews are marked as Hidden. If so, change their status to Published.
   • If the reviews still don’t appear, click on Sync Products to refresh your product list and try re-importing.

4. Issue: Fetch Limit Reached (100 Reviews)
   Cause: The system can import a maximum of 100 reviews per product using Amazon’s API.
   Solution:

   • If you need additional reviews, manually collect reviews from another product listing or edit existing reviews within the Manage Reviews section.

Best Practices

• Correct Product URLs: Always use valid Amazon URLs that contain the product ASIN.
• Review Availability: Make sure the Amazon product has public reviews available.
• Sync Products: Perform a product sync before import to ensure a seamless process.

By following these steps, users can easily troubleshoot issues and successfully import Amazon reviews to their Shopify store using The Vital’s Amazon import tool.