If you're experiencing issues with sending review request emails through The Vital, there are a few common problems and solutions that can help you troubleshoot effectively. Follow these steps to resolve any issues:

1. Check Your Email Setup

• Navigate to the Communication section in the sidebar.
• Click on Email Setup to ensure your email templates and settings are correctly configured.
• Verify that the Review Request Email template is set up properly. If not, customize or use the default template.

2. Verify Timing Settings for Review Requests

• Go to the Collect Reviews section under the Reviews heading.
• Check if the correct timing is set for sending review requests. Ensure the emails are scheduled to be sent after the correct event (like order fulfillment or delivery).
• Double-check that the timing is neither too far out nor set to "Do Not Send."

3. Ensure You’ve Selected the Right Orders

• Verify that the review request emails are linked to the correct orders.
• Make sure that the customers have completed the purchase and that there’s no pending fulfillment or cancellation of the order, which could block emails from being sent.

4. Confirm Email Delivery Settings

• Ensure that there are no issues with your email service provider (like Klaviyo, Mailchimp, etc.) if you’re using one.
• Check that your email provider API key is correctly entered under the Integrations section, and that there are no connectivity problems.

5. Review Email Send Limits

• Some email service providers may have sending limits. Ensure that your store hasn’t exceeded these limits or the number of requests that can be sent in a day.

6. Test the Email

• You can send a Test Email from the Email Setup section.
• Go to Communication > Email Setup > Review Request Emails and send a test email to yourself to ensure that it’s working as expected.

7. Check Spam or Promotions Folder

• Sometimes review request emails can end up in the recipient's spam or promotions folder. Ask your customers to check these folders if they haven't received the email.

8. Monitor Email Bouncebacks

• If emails are bouncing back, it could be due to incorrect email addresses or issues with your email service provider. Check the customer email addresses in Shopify to ensure accuracy.

9. Update App or Templates

• Ensure that The Vital app is updated to the latest version. Also, review and update your email templates to avoid potential formatting or script issues that could prevent emails from sending.

By following these steps, you should be able to identify and resolve most issues related to review request emails. If the problem persists, contact customer support for further assistance.